Terms and Conditions

Terms and Conditions

Amaryllis House of Beauty
Address: 2370 Nostrand Ave, Brooklyn, NY 11210
Last Updated: 09/30/2025

INTRODUCTION

IMPORTANT—READ CAREFULLY. By booking an appointment, purchasing a service, product, gift card, or otherwise using our website/online booking, in-salon point of sale, or other online services (collectively, the “Platform”), you (“Customer” or “you”) agree to these Terms and Conditions of Service (the “Agreement”). If you do not agree, do not use the Platform or our services.

Clicking “I AGREE” (or similar), creating an account, checking out online, or receiving services constitutes your acceptance of this Agreement. These Terms supersede prior understandings regarding your use of the Platform and our services.

1. DEFINITIONS

  • “Amaryllis,” “we,” “us,” “our”: Amaryllis House of Beauty.

  • “Platform”: Our website, online booking, in-salon POS, messaging, and related online services.

  • “Services”: Beauty services we provide in salon (e.g., manicures, pedicures, lashes, hair services, laser, etc.).

  • “Customer Data”: Information you submit to us (e.g., contact details, appointment notes, preferences).

  • “Gift Card / Voucher”: Single-use or stored-value instruments we issue that are redeemable for Services or products at Amaryllis (subject to these Terms and any gift card terms printed/on receipt).

  • “User Content”: Reviews, comments, images, videos, or other content you submit or post about Amaryllis.

2. THE PLATFORM & LICENSE

We grant you a limited, non-transferable, revocable right to access and use the Platform solely for personal, non-commercial use (e.g., browsing, booking, purchasing). You must keep account credentials confidential and are responsible for all activity under your account.

No Implied License. You may not copy, adapt, decompile, reverse engineer, resell, scrape, or misuse the Platform; use it to create competing services; or use automated tools (bots, harvesters) without our written consent. All rights not expressly granted are reserved by Amaryllis.

We may update, modify, suspend, or discontinue any part of the Platform to maintain or improve functionality, compliance, or security.

3. CUSTOMER RESPONSIBILITIES

You are responsible for: (a) the accuracy of your information; (b) timely arrival and compliance with pre-service instructions (e.g., clean nails for Russian manicure, patch-test requirements for certain services); (c) lawful, non-abusive use of the Platform; and (d) compliance with applicable laws.

You agree not to upload unlawful, infringing, obscene, or harmful content; introduce malware; interfere with the Platform; or use it for spam or fraud.

  1. BOOKINGS, CANCELLATIONS, LATE ARRIVALS & NO-SHOWS

Cancellation Notice:
Please provide at least 12 hours’ notice if you need to cancel or reschedule your appointment. Appointments canceled with less than 12 hours’ notice may be subject to a $50 cancellation fee.

Deposit Requirement:
A deposit may be required at the time of booking to secure your appointment. All deposits are strictly non-refundable but may be transferred one time if the appointment is rescheduled in accordance with our cancellation policy.

No-Shows:
Clients who fail to attend their appointment without notice will be charged a $50 no-show fee. Future appointments may require mandatory prepayment or deposit.

Late Arrivals:
Clients arriving more than 10 minutes late may have their service shortened or adjusted to accommodate the next scheduled client. Arrivals exceeding 15 minutes late may result in cancellation, rescheduling, and/or an additional $20 late fee.

  1. GIFT CARDS & VOUCHERS

Finality:
All gift cards and vouchers are final sale, non-refundable, and may not be redeemed for cash unless otherwise required by law.

Loss or Theft:
Please treat gift cards like cash. Amaryllis House of Beauty is not responsible for lost, stolen, damaged, or unauthorized use of gift cards or vouchers.

Expiration:
All gift cards and vouchers are valid for 6 months from the original date of purchase unless otherwise stated. Expired gift cards, promotional credits, or vouchers cannot be redeemed, reactivated, refunded, or extended.

Transferability:
Gift cards and vouchers are intended for personal use only and may not be resold.

  1. PRICING, PAYMENTS, TAXES & GRATUITIES

All prices are subject to change without notice and are listed before applicable taxes and fees. We reserve the right to correct pricing errors, modify service pricing, refuse discounts, or refuse service at any time.

Payment is due in full immediately upon completion of services. We accept approved payment methods available in the salon or at checkout. Gratuities are optional but appreciated.

  1. RETURNS, EXCHANGES, CORRECTIONS & REFUNDS

Services Rendered:
All services provided by Amaryllis House of Beauty are considered final sale. We do not guarantee subjective preferences including, but not limited to, color selection, shape, length, design choices, or personal aesthetic expectations once the service has been approved and completed by the client.

If you believe there is a technical issue with your service, including significant chipping, lifting, or breakage caused by application error, you must notify us within 24 hours of your original appointment by phone, text message, or email, along with clear photo evidence.

Requests submitted after 24 hours will not qualify for complimentary corrections, refunds, credits, discounts, or adjustments under any circumstances.

Any approved correction service must be scheduled within the timeframe provided by management and performed only by the original technician unless otherwise authorized by management.

Refunds are never guaranteed and are issued solely at the discretion of management. If a refund is approved, the maximum refund amount shall not exceed 30% of the original service total.

We are not responsible for issues resulting from:

  • improper aftercare,
  • outside modifications, repairs, or removals,
  • excessive force, accidental damage, or misuse,
  • exposure to harsh chemicals,
  • failure to follow technician recommendations,
  • normal wear and tear,
  • medical conditions,
  • allergic reactions,
  • or services performed over previously damaged nails or lashes.

Deposits:
All deposits are strictly non-refundable.

No-Shows & Late Cancellations:
All cancellation fees, late fees, no-show fees, and booking deposits are non-refundable.

Retail Products:
Due to hygiene and sanitation regulations, all retail product purchases are final sale and non-refundable.

Gift Cards, Packages & Promotions:
All gift cards, packages, memberships, promotional services, discounted services, prepaid sessions, and special offers are final sale, non-refundable, and non-transferable.

Chargebacks:
Initiating a false, fraudulent, or unjustified chargeback after services have been rendered may result in refusal of future services and additional collection efforts where permitted by law.

Right to Refuse Service:
Amaryllis House of Beauty reserves the right to refuse service, corrections, refunds, future appointments, or continued business to anyone displaying abusive behavior, harassment, repeated policy abuse, fraudulent activity, or inappropriate conduct toward staff or clients.

By booking an appointment or receiving services at Amaryllis House of Beauty, you acknowledge and agree to all policies listed above.

8. INTELLECTUAL PROPERTY & USER CONTENT

All logos, names, copy, images, video, designs, and Platform components are owned by Amaryllis or our licensors. You may not use our IP without permission.

By posting User Content, you represent you own it and grant Amaryllis a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and share it for marketing and operations (e.g., on our site or social media). We may remove content at our discretion.

DMCA. If you believe content infringes your copyright, contact our DMCA agent at privacy@amaryllishouseofbeauty.com with the information required under 17 U.S.C. §512.

9. PRIVACY, COOKIES, AND REQUIRED DISCLAIMERS

Your use of the Platform is also subject to our Privacy Policy and Cookie Policy.

9.1 Sharing of Information (Required Disclaimer)

We do not share your personal information with third parties for marketing or promotional purposes. This includes mobile information, which will not be shared with affiliates or third parties for marketing purposes. All text messaging originator opt-in data and consent will remain confidential and will not be shared with any third parties.

9.2 Text Messaging (Required Disclaimer)

By providing your mobile phone number, you consent to receive text messages related to our services (e.g., confirmations, reminders, updates). Message frequency may vary, and message/data rates may apply. Reply HELP for assistance or STOP to opt out. Your consent to receive texts is not a condition of purchase.

10. HEALTH & SAFETY; MINORS

We follow professional sanitation and safety standards. We may refuse service if we observe conditions that present health risks (e.g., infections, open wounds).

Minors: Some services may be limited by age or require parent/guardian consent. We reserve the right to request ID.

11. WARRANTIES & DISCLAIMERS

Except as required by law, the Platform and Services are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation of the Platform.

Some jurisdictions do not allow certain disclaimers; in those places, we provide the minimum warranties required by law.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Amaryllis, its owners, employees, and contractors from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your breach of this Agreement; (b) your misuse of the Services or Platform; or (c) your User Content or violation of third-party rights or law.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Amaryllis shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including lost profits, loss of data, or business interruption), even if advised of the possibility.

Liability Cap. Our total liability for any claim shall not exceed the greater of (i) the amount you paid for the specific service or product giving rise to the claim within the last 3 months, or (ii) US $100.

Some jurisdictions do not allow certain limitations; where prohibited, limitations apply to the maximum extent permitted by law.

14. THIRD-PARTY SERVICES

The Platform may link to or integrate third-party tools (e.g., booking, payments, analytics). We are not responsible for third-party services; your use is governed by those parties’ terms.

15. GOVERNING LAW; DISPUTE RESOLUTION

This Agreement is governed by New York law (without regard to conflicts principles).

Informal Resolution. Before filing a claim, you agree to first email privacy@amaryllishouseofbeauty.com and attempt good-faith resolution within 15 days.

Arbitration. If unresolved, disputes will be submitted to binding arbitration with the American Arbitration Association (AAA) under its Consumer/Commercial Rules, held in New York, New York.

CLASS ACTION WAIVER. You agree that claims must be brought individually and not as a plaintiff or class member in any class, collective, or representative proceeding.

JURY TRIAL WAIVER. To the fullest extent permitted by law, both parties waive jury trial.

16. NOTICES

We may send notices to the email or mobile number on your account, via Platform banner, or by posting on our website. You may send legal notices to:

Amaryllis House of Beauty
2370 Nostrand Ave, Brooklyn, NY 11210
Email: support@amaryllishouseofbeauty.com

17. MISCELLANEOUS

  • Relationship. You are not our agent; no partnership or joint venture is created.

  • No Third-Party Beneficiaries. This Agreement benefits only you and Amaryllis.

  • Assignment. You may not assign your rights or obligations without our consent. We may assign to an affiliate or successor.

  • Severability. If any term is unenforceable, the rest remain in effect.

  • Waiver. A failure to enforce is not a waiver.

  • Entire Agreement. This Agreement, plus our Privacy Policy and Cookie Policy, is the entire agreement regarding your use of the Platform and Services and may only be modified in a signed writing or updated posting by Amaryllis.

  • Survival. Sections concerning refunds/returns, IP, privacy/texting disclaimers, indemnity, limitations, dispute resolution, and other provisions that by nature should survive will survive termination.

18. ACCEPTANCE

BY CLICKING “I AGREE,” BOOKING, CHECKING OUT, OR RECEIVING SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS, INCLUDING THE REQUIRED “SHARING OF INFORMATION” AND “TEXT MESSAGING” DISCLAIMERS.